Products
Opportunities
Careers
Join
☎️ Contact Us
🔑 Member Login
0

Your cart is empty

Subtotal:

£0.00

View basket
Checkout
Contact us

Professional Conduct and Complaints Management for DEAs (On Demand)

Training delivery On Demand CPD Domestic
Suitable for DEA
Qualifications 30 Minutes CPD
£20.00 + VAT
30 Minutes CPD
Elmhurst Members Save 100% on this Course!

This course is Free to Elmhurst Members.
Go directly to checkout (not basket), and select ‘Checkout as a Member’ using your Access Elmhurst details, to claim your savings!

 

This course on Professional Conduct and Complaints Management for DEAs provides participants with a comprehensive understanding of ethical standards and professional behaviour. Learners will explore effective strategies for managing complaints, enhancing communication skills, and fostering a positive attitudes. By the end of the course, participants will be able to identify key principles of professional conduct, apply conflict resolution techniques, and implement best practices for handling complaints to improve overall service delivery.

 

This training is suitable for existing domestic energy assessors and free to Elmhurst members!

  • Professional Conduct
  • Code of Conduct
  • Customer Care
  • Prior to visiting the property
  • When completing a site visit
  • Managing expectations
  • Clear Explanation, Assumptions and Limitations
  • Effective Complaints Management
  • Query vs Complaint
  • Insurance and Remit

Related Items

ABBE Level 3 Older and Traditional Buildings (On Demand)

£430.00 + VAT
On Demand
This course is fully on demand and provides a full ABBE Level 3 Award in Energy Efficiency for Older and Traditional Buildings. This is an essential qualification for retrofit, construction and housing professionals, to ensure they are able to deliver PAS 2035 compliant retrofit projects.

Aging Domestic Properties

£30.00 + VAT
On Demand
Successfully finishing this Aging Domestic Properties CPD course will fulfill one hour of an your annual CPD requirement. This course comprises of interactive resources followed by a number of multiple-choice questions to put your learning to the test.

RdSAP 10 Update (On Demand)

£60.00 + VAT
On Demand
Stay at the forefront of industry with Elmhurst’s On Demand course on the upcoming updates to the UK's standard methodology for evaluating energy efficiency, RdSAP. This course delivers an in-depth exploration of the shift from RdSAP version 9.94 to RdSAP 10.

DesignBuilder Overheating Training (On Demand)

£240.00 + VAT
On Demand
This on demand course will give you the knowledge you need to confidently use DesignBuilder’s overheating tools enabling you to complete overheating assessments using dynamic thermal modelling in the DesignBuilder software.

Introduction to SBEM Online (On Demand)

£30.00 + VAT
On Demand
This online CPD webinar provides a solid introduction to Elmhurst's leading Non-Domestic software, SBEM Online. It also provides 30 Minutes CPD.

Understanding RdSAP Standard Assumptions (On Demand)

£30.00 + VAT
On Demand
This online CPD webinar covers RdSAP standard assumptions and the addenda.

Non-Domestic Auditing Update (On Demand)

£30.00 + VAT
On Demand
This webinar aims to provide information on the recent changes to the non domestic strand (NDEA, DEC & ACEA) auditing process, provides a detail explanation of the Smart Rules for each strand and how the industry is moving forward.

Section 63 Competency (On Demand)

£400.00 + VAT
On Demand
Assessors can obtain the relevant competency in Scotland's Section 63 legislation with Elmhurst's online course. This course provides an overview of this legislation and the actions that assessors must take.

Building Services Level 3 HVAC Systems (On Demand)

£30.00 + VAT
On Demand
The Level 3 HVAC systems CPD Webinar covers various heating topics.

Retrofit Assessor (On Demand)

£330.00 + VAT
On Demand
Elmhurst’s popular Retrofit Assessor course has now been adapted for you to enjoy from the comfort of your own home. Domestic Energy Assessors will gain all the skills and knowledge required to become an approved Retrofit Assessor