10.0 Training
10.01 Seminars, Training, and other similar events are offered in good faith by the Supplier and are based on current standards. The Supplier cannot accept any responsibility for changes to legislation, technical methodology and practice that may take place after the event has passed.
10.02 Payment is to be made prior to the start of Training. Places at events will be reserved on receipt of the Customer’s payment.
10.03 The Supplier will send an automated confirmation email for all courses booked and paid for. It is the Delegate’s responsibility to notify the Supplier if this has not been received within 24 hours (the confirmation email may contain information that is required to attend the course, or vital pre-course material).
10.04 Delegates requesting an amendment to their personal details, e.g. name, date of birth, will incur an administration fee of £25.00 plus VAT.
10.05 Any cancellations will be subject to a fee of 25% of the cost of the course, with a minimum of £100.00, to cover administration costs. If a delegate cancels within 5 working days, fails to attend or fails to complete the course, the fee is non-refundable and non-transferable.
10.06 The Supplier reserves the right to cancel training without liability to delegates. In the event of a training cancellation or postponement, delegates will be offered the opportunity to attend the training on an alternative date or be given a full refund.
10.07 The Supplier will not be held liable or provide refunds where the Delegate has been unable to access part or all of online Training, as a result of interruptions to the Delegate’s internet connectivity.
10.08 Where appropriate, the Supplier will register the Delegate with the relevant qualification body. The registration fee is non-refundable.
10.09 For all training that leads to an assessment of competence which extends beyond the course, Delegates have 6 months from the first day of the course to complete their assessment; Where a delegate fails to meet this timeframe, the Supplier reserves the right to charge an additional fee of £250.00 plus VAT to process the assessment of competence. This maybe extended up to 12 months.
10.10 Delegates must keep a copy of all evidence submitted to the Supplier for assessment. Requests for their return will incur a cost to cover postage and administration.
10.11 Elmhurst will endeavour to keep all Delegates informed of any additional requirements via our website, regular email updates, technical bulletins and newsletters.
10.12 If a Delegate needs to re-take any part of the assessment, the Supplier reserves the right to charge additional costs as appropriate.
10.13 On completion of Training, the Supplier does not provide or in any way guarantee employment opportunities.
10.14 All manuals, Training materials and associated forms are the copyright of the Supplier and reproduction or distribution of any of these materials in whole or part is forbidden without written consent of the Supplier.
10.15 Delegates wishing to attend an APEL (Accreditation Of Prior Experiential Learning) course must have a completed and submitted an “Application to be an Accredited Energy Assessor through the APEL Route” (AP53) form, at least three working days before the start date of the course; this enables the Supplier to verify that their qualifications and experience meet the requirements of the course. If the form is not returned at least three days before the course then the delegate may be unable to attend and a refund offered, less an administration fee of £50.00
10.16 Delegates will cover their own travel and accommodation expenses when attending course; including travel to and from training venue, and/or any other sites as part of the training course.
10.17 Delegates will comply with Health and Safety requirements.
10.18 Delegates will behave in a professional manner, be respectful of others and follow all reasonable instructions given by the Supplier and their contractors.
10.19 Delegates should promptly notify the Supplier of any concerns regarding the course or their training progress.
10.20 Delegates may be observed by the Supplier or their Contractor as part of the assessment criteria set down by the Awarding Body, or during a classroom observation for the Supplier’s quality management system.
10.21 The Supplier reserves the right to end the assessment process where the Delegate fails to meet the qualification assessment criteria. Should the delegate wish to continue, they will be required to complete extra training at their own cost.
10.22 The Supplier reserves the right to provide employers and/or third parties (e.g. Colleges) updates about a Delegate’s attendance and progression through training, where the employer and/or third party has funded the course.
10.23 The Supplier reserves the right to close and archive a Delegates account on the request of the bill payer.
10.24 Training licenses of provided software cannot be used for commercial purposes.
CITB Funded Courses
- We do not offer refunds or transfers for CITB funded courses.
- We require payment of any employer contribution (typically 30%) upfront. This must be paid at least 1 week prior to the course starting. If payment is not received the delegates will be unable to attend the course.
- We cannot process orders until we have received the delegates details. This includes full name as per ID, direct email address, direct mobile number, date of birth and dietary requirements (if attending a classroom course)
Klarna
The Supplier operates as an introducer to Klarna Bank AB who offer credit products to Customers. Credit is only available to permanent UK residents, aged 18 and over and for purchases between £35 and £2,500, depending on thier credit status, separate Terms and Conditions apply.
Products (Returns and Refunds)
In the unfortunate event that you do receive faulty goods or have changed your mind please follow our refund policy below:
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You need to notify us of your wish to cancel your order within this time period and we will provide you with a RAN (Returns Authorisation Number) and an address to return the goods. You then have a further 14 days from the date you notify us of your cancellation to get them back to us. Unless the goods are faulty or not as described, you will be responsible for the cost of returning the goods to us. Any goods returned to us must be in pristine condition.
We strongly recommend that you return the goods by Royal Mail Special Delivery (or an equivalent ‘signed for’ service) to ensure proof of delivery and insurance for the goods. We cannot be responsible for any returned goods which are lost in transit. Refunds will only be made to the card used for the original purchase and will be made within 14 days on receipt of the returned goods.
Should the goods be faulty or develop a fault in their 12 month warranty period, please contact us directly. We will attempt to repair the goods or alternatively offer a replacement. If this is not possible we will offer a refund.