About the Role

Elmhurst is the UK’s leading provider of training and accreditation for Energy Assessors and Retrofit Professionals. We are seeking an experienced Membership Manager to lead, develop, and mentor our Membership Team, ensuring the delivery of exceptional support and service to our members.

In this role you will manage the team responsible for processing all membership application forms and maintaining a database of over 10,000 members, ensuring all records are accurate, up to date, and compliant with regulatory and accreditation requirements.

What can I expect to do in the role?

The Membership Manager will provide strategic and operational leadership for the Membership Team, ensuring high standards of service, regulatory compliance, and member engagement. The role will lead and develop the team, managing performance, supporting professional growth, and driving continuous improvement across all membership and accreditation activities.

About You

People are what make Elmhurst great. It is the drive and commitment of our people that creates our success, which is why we focus on recruiting and developing the best talent. Our ideal candidate will have:

✅ Minimum of 2 years experience in Management.
✅ Excellent written and verbal communication skills.
✅ High attention to detail and ability to manage sensitive information.
✅ Strong organisational and time management skills.
✅ Experience in working in a regulatory industry

While not essential, the following would be advantageous:

✅ Knowledge of energy assessment schemes (e.g., EPCs, DEC, SAP, etc.).
✅ Experience working within an accreditation or certification body.
✅ Familiarity with relevant legislation (e.g., GDPR, consumer protection laws).

✅ Experience within a complaints department.

The Benefits That Matter Most

We’ve built a culture where great people get great rewards. From career development opportunities to benefits that help you live your best life – you can find them at Elmhurst!