Professional Conduct and Complaints Management for DEAs (On Demand)

Training delivery On Demand CPD Domestic

Suitable for DEA

Qualifications 30 Minutes CPD

£20.00 + VAT

30 Minutes CPD

This course on Professional Conduct and Complaints Management for DEAs provides participants with a comprehensive understanding of ethical standards and professional behaviour. Learners will explore effective strategies for managing complaints, enhancing communication skills, and fostering a positive attitudes. By the end of the course, participants will be able to identify key principles of professional conduct, apply conflict resolution techniques, and implement best practices for handling complaints to improve overall service delivery.

This training is suitable for existing domestic energy assessors and free to Elmhurst members!

Professional Conduct
Code of Conduct
Customer Care
Prior to visiting the property
When completing a site visit
Managing expectations
Clear Explanation, Assumptions and Limitations
Effective Complaints Management
Query vs Complaint
Insurance and Remit

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