Customer Service CPD Course

You only have one opportunity to make a first impression! Dealing with your customers in the right way from the very first enquiry can help to ensure you are selected for the job, remembered for future work and able to use your excellent customer relationships to your advantage when growng your business pipeline. Elmhurst Energy's new Customer Service CPD course is designed to help those dealing with customers face-to-face, via telephone or via other media to understand the methods and techniques that will build your reputation for quality service.

Topics covered:

• Introduction to Customer Service - why is it important
• What is good Customer Service
• Question skills
• Positive speaking
• Communication skills
• Customer relationships
• Face to face communication
• Netiquette
• Telephone communication
• Dealing with complaints
• The Experience - The customers perspective

See our training calendar to book onto the course and find out more.