Auditing with Elmhurst FAQs

Auditing to some, can be considered a bit of a nightmare. However, we are commited to ensuring that your stress levels remain low throughout the process; our aim is to make auditing a postivie experience where assessors can learn from their mistakes or receive a well deserved pat on the back. 

We know that the rules and requirements around auditing can be a little tricky, and we want to help you every step of the way. If you are unsure or need a reminder of the requirements why not take a look at our Frequently Asked Questions. If we've missed anything please do not hesitate to call the support team, and they will be more than happy to help.

Domestic

What do I need to send to you?

Why am I being audited?

How can I easily send the evidence to you?

What happens if I have already submitted my evidence and marked the certificate as 'QA Ready'?

I have produced the Energy Certificate using the Multiple Certification Methodology, What will I need to do?

I have completed my Energy Certificate through the E-Tech System, What will I need to do next?

What else do I need to know?

Why am I being audited?

What is a smart audit?

What happens if I fail a smart audit?

On Construction / New Build

What do I need to send to you?

Why am I being audited?

How can I easily send the evidence to you?

What else do I need to know?

Non-Domestic and DEC

Why am I being audited?

What do I need to send to you?

How can I easily send the evidence to you?

What else do I need to know?

A Helpful Tip

The Audit Zone located in Access Elmhurst can also be used to check the status of your audit. 

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Elmhurst Energy Systems Limited is registered in England, Company Number: 02805846