Information for members and prospective members

If you are a member or a prospective member looking to:

Then please take the time to read the contents of this page.


Elmhurst Energy Systems Ltd Terms and Conditions

Please click here to read our full standard Terms and Conditions.


Elmhurst Energy Assessor Certification Scheme

What do we provide our members?

To view the Elmhurst Energy Service Level Agreement which details what we provide our certified Members, click here.

Access Elmhurst

As a certified member of our scheme you can log into Access Elmhurst, an online portal which has four main functions:

1. Processing energy reports
2. View your own personal certification information and details which links into our Certification Management System
3. Scheme documents and software downloads

You can log into this area at any time by entering your Surveyor ID number and password, click here to log on to Access Elmhurst.

Use of the Elmhurst Certified Assessor Logo

As a certified member, you are able to download the certified assessor quality mark from Access Elmhurst to include on your corporate stationary and promotional material to identify that you are certified with our scheme. To download please visit the document download section of Access Elmhurst.

Newsletters and Technical Bulletins

As a member of our scheme you will be sent regular newsletters keeping you abreast of changes within our industry. We make these informative and relevant to all strands of the business and they also give you an opportunity to give us feedback on how you think we are performing. All newsletters are located within Access Elmhurst.

Technical Bulletins are issued to our members on a regular basis to inform you of technical changes and updates being made which are relevant to your business strand. These changes are normally from new conventions issued by CLG. All archive Technical Bulletins are held within our Members Area.

Support

As a member of the Elmhurst energy assessor certification scheme you will have access to our award winning Technical Support Teams by telephone 9am – 5pm and outside of these hours by E-mail or our Electronic Support Portal (ESP).

The teams are on hand to answer your technical or software queries, or difficulties you are experiencing, with each team member being fully trained and experienced to handle almost any query you may have.

Our teams work within individual Business Units covering Existing Domestic, New Build Residential and Non-Domestic buildings. Each Business Unit has its own telephone number and E-mail address so you will always get through to the correct person to handle your query, contact details can be found here.

Insurance

Elmhurst Energy Systems Ltd provides Professional Indemnity and Public Liability Insurance to you as part of the DEA, NDEA and OCDEA certification scheme at no additional cost. A full schedule of insurance is available in Access Elmhurst.

Search for an Elmhurst Certified Assessor

We have a unique 'Find an Assessor' function on our website. This allows external customers to find an Elmhurst Energy assessor in their area to carry out an EPC or energy assessment. Elmhurst regularly promotes this function to property agents around the UK to help our member's secure additional work. As a member of our scheme, your membership details are registered (unless you have decided to opt out of this) and you may be contacted by any external customer looking for an energy assessor in their area. For further information about this tool click here.

Business Opportunities

If you are looking to recruit energy assessors for your business or looking for a position within a firm then we have a business opportunities page within our website which lists firms with opportunities for Elmhurst certified assessors or for you to advertise your vacancies. This is available to all Elmhurst certified firms and individuals, visit the Business Opportunities section for further information.

Certification ID Cards and Certificates

All Elmhurst certified energy assesors will be issued with a certification certificate, if you have misplaced your certificate please call our Administration Department on: 01455 883 253 or e-mail EAaccreditation@elmhurstenergy.co.uk so that we can arrange to send you a new copy.

Domestic Energy Assessors (DEAs) Only:

All DEAs will be issued with an ID Card when they are certified with Elmhurst. If you have misplaced your ID Card please fill in the 'Replacement ID Card' form and send it back to us via post or fax.
Replacement ID Card Application Form


Software

Elmhurst Energy is a leading software provider for the energy rating industry. Our range of software includes:

  • RdSAP Software
  • Design SAP 2009 Software
  • Streamline-EPC Software

RdSAP

As an Elmhurst certified domestic energy assessor you get full access to our free RdSAP software for use in existing domestic buildings. Elmhurst's RdSAP software is derived from the government's national calculation methodology for the energy efficiency assessment of existing dwellings. All residential existing dwellings in the UK require an EPC before marketed sale or let. For more information please click here.

Design SAP 2012

Elmhurst's SAP 2009 software SAP Software is popular throughout the industry with House Builders and Building Control Bodies. The software produces calculations that meet the required standards in order to achieve compliance with the new Building Regulations. For further information about the Design SAP 2012 software click here. If you would like to download a demo click here.

Streamline-EPC

Streamline, is an online stock profiling system from Elmhurst Energy and has been updated to combine the latest RdSAP methodology with stock profiling. Streamline-EPC will not only allow you to produce and lodge EPCs, but also retain that data to update your stock reporting functionality into one convenient on-line system. Click here for further information.

For information about costs associated with software and lodgements click here to view our Pricing Policy.


Continuing Professional Development (CPD)

What is Elmhurst CPD Policy?

As a certified energy assessor, it is a CLG requirement to carry out a specified number of hours of CPD in each certification year in order to maintain your certified status.

There are several different ways of you obtaining CPD throughout the year, a number of which are free of charge. Elmhurst provides its members with many wide and varied ways of obtaining their CPD throughout the certification year and will also accept CPD that you may wish to carry out with other training providers. In addition to this we will accept structured reading as CPD, but this should be accompanied by a synopsis of learning which lists the topics covered, what you have learned from your study and the number of hours claimed.

More information about Elmhurst's CPD can be located by clicking here.


Quality Assurance (QA)

What is Quality Assurance?

Quality Assurance (QA) is a mandatory requirement of all certification schemes and helps to ensure that Energy Performance Certificates (EPCs) and Display Energy Certificates (DECs) are produced to an accurate and consistent standard throughout the industry. As a member of Elmhurst we will undertake all of your QA audits in a fair and timely manner and provide you with written feedback with each EPC audited. The full QA requirements are located below:

England Wales and NI:
DEA – QA Requirements and Minimum Evidence
NDEA - QA Requirements and Minimum Evidence
DEC - QA Requirements and Minimum Evidence
OCDEA - QA Requirements and Minimum Evidence

Scotland:
DEA - Minimum Evidence Requirements
NDEA - Minimum Evidence Requirements
OCDEA - Minimum Evidence Requirements

QA Core Requirement

The evidence provided by an energy assessor to a scheme, and retained by that Scheme, must be sufficient for an independent assessor to generate an EPC with an identical SAP rating (or Operational Rating in the case of a DEC) as the QA assessor based on the evidence provided, and that the evidence provided should be of such a nature that an independent assessor will be reasonably certain that the evidence provided relates to the particular EPC or DEC.

QA Audits

Elmhurst is required to audit a minimum of 2% of domestic EPCs, non domestic EPCs and DECs lodged in England & Wales. Each assessor will be subject to a minimum audit of one EPC per quarter for domestic lodgements, or one EPC/DEC per six months for on construction domestic non domestic lodgements.

Please note – The QA requirements for the Scotland regions differ from Northern Ireland, England & Wales and the number of audits conducted may be lower than the level stated above.

QA Requests

Assessors across all strands will receive QA requests and reminders via the QA Hub’s automated email service. In addition to this, all requests and reminders can be viewed within the Hub. Uploading evidence is also completed via the QA hub, it is quick, easy to manage and doesn’t incur any cost! To access the Elmhurst QA Hub, please click on the QA Hub logo and click here to download a copy of the QA Hub user guide.


Complaints and Appeals Procedures

How do I make a complaint?

Elmhurst aims to provide high quality services to all energy assessors and their customers. Where complaints arise they will be dealt with promptly and professionally. Our approach is to understand the root cause of complaints and develop our services using an ethos of continuous improvement.

Elmhurst Energy will deal with complaints directly from Energy Assessors, or members of the public. Full details of our complaints procedure can be located here.

© Elmhurst Energy Systems Ltd 2016. All rights reserved.