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Professional Conduct and Complaints Management for DEAs (On Demand)

Training delivery On Demand CPD Domestic
Suitable for DEA
Qualifications 30 Minutes CPD
£20.00 + VAT
30 Minutes CPD
Elmhurst Members Save 100% on this Course!

This course is Free to Elmhurst Members.
Go directly to checkout (not basket), and select ‘Checkout as a Member’ using your Access Elmhurst details, to claim your savings!

 

This course on Professional Conduct and Complaints Management for DEAs provides participants with a comprehensive understanding of ethical standards and professional behaviour. Learners will explore effective strategies for managing complaints, enhancing communication skills, and fostering a positive attitudes. By the end of the course, participants will be able to identify key principles of professional conduct, apply conflict resolution techniques, and implement best practices for handling complaints to improve overall service delivery.

 

This training is suitable for existing domestic energy assessors and free to Elmhurst members!

  • Professional Conduct
  • Code of Conduct
  • Customer Care
  • Prior to visiting the property
  • When completing a site visit
  • Managing expectations
  • Clear Explanation, Assumptions and Limitations
  • Effective Complaints Management
  • Query vs Complaint
  • Insurance and Remit

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