About the Role

As Training Manager, you’ll play a pivotal role in delivering a high-quality, customer-focused training service that supports both organisational priorities and industry standards. You’ll shape and lead the training function by identifying needs, developing and refining programmes and materials, and ensuring training is delivered professionally across multiple formats.

Working closely with senior leaders, managers, and external providers, you’ll align the training strategy with wider business objectives while upholding Elmhurst’s values of integrity, fairness, and customer value, helping position Elmhurst as a trusted leader in the industry.

What can I expect to do in the role?

You’ll lead, mentor, and develop the training team to maintain a high-performing operation, ensuring effective use of systems, facilities, and resources. On a day-to-day basis you will oversee the full training experience, coordinating classroom, online/remote, and on demand LMS delivery; managing enquiries, front-of-house support, and complaints; and maintaining consistently high service standards.

You’ll also manage the commercial and operational side of the function by setting course pricing and promotions, managing budgets, and appointing and overseeing subcontractors to provide specialist expertise or additional capacity. Alongside this, you’ll support new training products and business initiatives, build strong relationships with stakeholders and partners, and represent Elmhurst professionally across the industry.

About You

People are what make Elmhurst great. It is the drive and commitment of our people that creates our success, which is why we focus on recruiting and developing the best talent.

Our ideal candidate will have:

✅ Minimum of 2 years experience in a training or education management role
✅ Experience working with awarding bodies and qualification standards
✅ Excellent verbal and written communication skills
✅ High attention to detail and dedication to customer service.
✅ Strong organisational, time management and leadership skills.

While not essential, the following would be advantageous:

✅ Knowledge of energy assessment and retrofit schemes (e.g., EPCs, DEC, SAP, Retrofit Assessor, Retrofit Coordinator etc.)
✅ Experience working within an accreditation or certification body
✅ Familiarity with relevant legislation (e.g., safe guarding, GDPR, consumer protection laws)

The Benefits That Matter Most

We’ve built a culture where great people get great rewards. From career development opportunities to benefits that help you live your best life – you can find them at Elmhurst!