About the Role

The Technical Assessor/Advisor plays a key part in helping Elmhurst remain the leading training and qualification provider in the energy performance industry. This role involves assessing, supporting, and developing learners while promoting Elmhurst’s external training services. As an advocate for the business, you’ll contribute to our mission of becoming the top independent provider of building energy performance training and qualifications.

What can I expect to do in the role?

You’ll be expected to deliver excellent customer service, acting professionally, communicating clearly, and responding to learners in a timely and helpful manner. Every interaction should make learners feel supported and confident throughout their training experience with us.

A large part of the role includes providing technical advice and guidance—mainly through assessment feedback, phone calls, and emails. You’ll also manage learner progress using our online portfolio system.

If you’re not already qualified as a Level 3 Domestic Energy Assessor (DEA), don’t worry—full accredited training will be provided. Future opportunities for development may include gaining the A1 CAVA Assessing qualification and other credentials aligned with business needs, such as OCDEA, NDEA, Retrofit Assessor, and Retrofit Coordinator.

About You

People are what make Elmhurst great. It is the drive and commitment of our people that creates our success, which is why we focus on recruiting and developing the best talent. Our ideal candidate will have:

✅ Strong attention to detail with the ability to perform calculations, analyse information, and identify issues
✅ Excellent verbal and written communication skills, with the ability to provide clear, understandable feedback to learners
✅ A commitment to delivering high levels of customer service in a technical, fast-paced environment
✅ A keen eye for accuracy and precision

While not essential, the following would be advantageous:

✅ A background in telephone or customer support, even from a different industry
✅ A Level 3 Certificate in Domestic Energy Assessment (DEA) or a related energy assessment/retrofit qualification
✅ A Level 3 Certificate in Assessing Vocational Achievement (CAVA)

The Benefits That Matter Most

We’ve built a culture where great people get great rewards. From career development opportunities to benefits that help you live your best life – you can find them at Elmhurst!