About the Role

Elmhurst is the UK’s leading provider of training and accreditation for Energy Assessors. Due to our sustained growth in the sector, we are seeking a new team member to join our Airtightness Testing Support team. This role will involve providing technical advice and support to Elmhurst’s airtightness members via phone and email.

The role is based at our Head Office in Lutterworth with opportunities for hybrid working.  A minimum of 2 days in the office is required after probation period.

What can I expect to do in the role?

The main part of your role will be working as part of our Airtightness support team to proactively offer high level and consistent frontline support to our members through the provision of excellent technical support mainly by telephone and email communications, to ensure that Elmhurst’s products and services are understood by stakeholders.  There will also be opportunities to get involved with other projects and help with auditing, training and events.

About You

People are what make Elmhurst great. It is the drive and commitment of our people that creates our success, which is why we focus on recruiting and developing the best talent. Our ideal candidate will have:

✅ a ‘Can-Do’ attitude, willing to go the extra mile to provide a positive customer experience
✅ working knowledge of the airtightness industry
✅ excellent attention to detail and ability to perform calculations
✅ good communication skills
✅ able to build good and positive working relationships with internal and external stakeholders
✅ able to provide high levels of customer service in a busy technical environment

While not essential, the following would be advantageous:

✅ already an experienced Airtightness Tester
✅ experience of audits in the energy assessment or airtightness industry
✅ interest in renewable energies and/or sustainable buildings

The Benefits That Matter Most

We’ve built a culture where great people get great rewards. From career development opportunities to benefits that help you live your best life – you can find them at Elmhurst!