Complaints Handling

Elmhurst Energy Systems (EES) aim to provide high quality services to its Members and their Customers. Where complaints arise they will be dealt with promptly and professionally

Initially if you are unhappy with the assessment completed on your property, we strongly advise that in the first instance you contact the Energy Assessor or Green Deal Advisor who produced the Energy Performance Certificate or Green Deal Advice Report.

However if you feel that the complaint has not been satisfactorily resolved and the assessor is certified with Elmhurst or working for an Elmhurst certified organisation, you can make a complaint directly to Elmhurst.

The complaint will be fully investigated to ensure that the assessor has completed the assessment to the required standards. Please click here for a copy of our complaints procedure.

Elmhurst Energy would like to point out that the legal statutory rights of the consumer are not affected should they wish to participate in the schemes complaints process.