Last updated: 27/03/20, 9:00
The health and wellbeing of our members, colleagues and the wider community remains our top priority in the midst of the coronavirus (COVID-19) pandemic.
Following recent updates from government, and as a public health precaution, Elmhurst Energy has taken the decision to cancel all training on a rolling four week basis. All external meetings will also be held remotely until further notice. Elmhurst is the largest EPC accreditation business in the UK and we have the size, resources and processes in place to ensure that members can continue working, fully supported by our technical support teams and largely unaffected by the current restrictions necessary to protect staff and the community from COVID-19.
We will continue to support our members at this difficult time. Please do keep well and do not take risks.
Following our conversations with members and other external organisations, we have created a list of FAQs which we think may be useful for all:
The Government's guidance is clear “people should stay at home” and “travel to work only where this is absolutely necessary”.
If you deem that the work is ‘absolutely necessary’ then you can do so as long as you undertake a full risk assessment and take precautions such as assessing your own health and well-being, washing hands regularly and adhering to the government's guidance with regards to social distancing and shielding. If possible arrange to work in vacant premises.
Ultimately the decision is yours, but we would urge you to read the most up to date advice and guidance provided by government. If in doubt, don’t go out.
The advice provided above aligns with the government's most recent guidance for Surveyors/Energy Assessors, which was outlined within the government's guidance document for 'housing moving during the COVID-19 outbreak'. You can read this guidance in full here.
Yes. An EPC for an existing building can only be lodged after an onsite visit and this continues to be part of the Scheme Operating Requirements (SOR) and Framework documents set out by government. Under established rules there is some small dispensation in England, Wales and Northern Ireland for domestic properties that are very similar, which is likely to be used for social housing providers; the full rules and details can be found in the ‘CLG Sampling Guidance doc, in the My Documents section of Access Elmhurst.
Yes. You should continue to submit evidence for all audit requests, however if you are unable to respond to a request by the due date (due to self-isolation or other mitigating circumstances), then please let the support team know at the earliest opportunity and we will do what we can to make alternative arrangements. We will endeavour to be as pragmatic as possible.
Elmhurst will be cancelling all training on a rolling four week basis and has offered to either postpone the course, or refund any money paid. The Training Department is working hard to put in place further online training and webinars to support our members.
Should you have any queries about training please email: email@example.com
Online Tutorials are also available to purchase here.
Elmhurst will maintain its normal billing and credit control processes meaning that those who pay by direct debit get 45 days to pay. If you have temporary difficulties in paying your bill you should contact us at the earliest opportunity and we should be able to make arrangements to help you through this difficult period.
To protect both our staff and the business we have successfully deployed our remote working plan and, would advise members that during this time they contact our teams via email (see details below). We are however, continuing to provide technical support by telephone for those in urgent need of it.
DEA Support: firstname.lastname@example.org
NDEA Support: email@example.com
OCDEA Support: firstname.lastname@example.org
Government is responding to the crisis with wide ranging support for businesses: https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses
Financial Support available to members may include;
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