Elmhurst wish to assure members that it is very much 'business as usual' for existing iATS Members, with processes and fees remaining as they are. The support line number remains the same 0300 6880016 where one of the large technical support team is waiting to take your call, 8am to 5pm, Monday to Friday.

General

What number should I phone for assistance?

If I want to send a question in by email what email address should I use?

What are the office hours for support?

Has the Scheme changed names?

Will I still be able to access the iATS Portal?

How do I apply to the scheme?

Lodgement and Finance

Should I still lodge a test using the same process?

Will there be any changes to invoicing?

Do I need to complete a new Direct Debit mandate?

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