We think that helping you to perform energy assessments to the highest standards means supporting you with quality training, robust quality assurance and the highest levels of availability of FREE advice. By advice, we mean technical guidance from qualified people who know and do the job.
We know this makes a difference to you by eliminating the time you could waste reworking mistakes, grappling with non-standard issues or hanging on the line for a less responsive support team...and they are out there! We also know this makes a big difference to the businesses, tenants and homeowners that rely on your work being accurate. Our approach is to help you get it right first time.
When you need technical support for your EPC, Green Deal or ECO assessment, you can trust us to respond to your query within a reasonable response time. In fact we measure our telephone and email response times every day. And you can rest assured that your queries are always handled by people who are customer focused, qualified and experienced in your specialist area of energy assessment.
Our technical support statistics?
Typical statistics for 2016:
- 22,000 calls answered in three months
- Average wait time for calls answered = 90 seconds
Ongoing support from the technical teams
Our software users receive FREE ongoing support via:
- Our telephone heldesks
- Email based support
- Technical bulletins
- A library of technical documents and manuals in our customer portal (Access Elmhurst)
- Regular newsletters