A useful tip for faster technical support

Our technical support teams work hard to answer any and all queries put to them by our valued members.  The support teams, which assist Residential, New Build and Commercial energy assessors, answer over 1000 calls per week (and that’s not including calls to other parts of the business).

As with many businesses we have different phone numbers for each team, to ensure that members get through to a support team member with the relevant technical knowledge.

Call the team you need directly!

We want to reduce the risk of your calls being left unanswered, which is why we are advising members to call the team they need directly as opposed to the main head office number.  This simple change will increase the speed of which your call is answered, and will ensure that you avoid being passed from one team to another. Moreover, the support teams’ telephone line operate a voicemail facility which means if the team is busy, messages can be left by members and followed up by the team.

A list of support numbers are provided below, which can also be found on the ‘contact us’ page of the Elmhurst website and on most of our communications.

Support Team  Direct Number 
Existing Dwellings Team 

01455 883 257

Non-Domestic Team 01455 883 231
New Build Residential Team  01455 883 236

Article Published: 19th January 2018

If you need help get in touch!

Fill out our short contact form below if you would like to find out more about the information displayed on this page

 
© Elmhurst Energy Systems Ltd 2018. All rights reserved.